Frequently Asked Questions (FAQ)

1. What materials are Travischild products made from?

Our products are crafted from premium materials including FSC-certified solid oak, smoked oak veneer, stoneware, and durable borosilicate glass. We prioritize quality, durability, and sustainability by using eco-friendly and responsibly sourced components whenever possible.

2. How do I care for my Travischild products?

Care instructions vary by item. As a general guideline:

• Wooden furniture: Wipe clean with a soft, damp cloth and keep away from direct moisture or sunlight.
• Stoneware and glassware: Most items are dishwasher-safe, unless otherwise noted on the product label or packaging.

Each product includes specific care recommendations, so please refer to the provided instructions for best results.

3. Do you offer international shipping?

At this time, we only ship within the United States. We do not currently offer international delivery, including U.S. territories or APO/FPO addresses.
For updates, please visit our website or contact our support team.

4. Can I return or exchange a product?

Yes. We offer a 30-day free return or exchange policy for items that are unused and returned in their original condition and packaging.
To begin a return, please contact us at support@marianao.store with your order number and reason for return. We’ll provide a prepaid return shipping label.

5. Are your products environmentally friendly?

Absolutely. We’re committed to sustainable practices, including:

• Using FSC-certified wood for many of our furniture products
• Minimizing plastic use in packaging
• Sourcing materials with lower environmental impact

6. How long does delivery take?

Standard shipping within the U.S. typically takes 3 to 7 business days after your order is processed.
Processing time is 1 to 3 business days. You’ll receive tracking information once your order has shipped.

7. What if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery at support@marianao.store with your order number and photos of the issue.
We will arrange a replacement or full refund as quickly as possible.